What if my order was returned as undeliverable or unclaimed?

Occasionally orders are returned to us due to one of the following: incorrect address, failed delivery attempts, refusal to pay tax / unable to make import declarations or parcel refused by recipient.  In the event that an undeliverable parcel returned to us, we issue a refund by deducting the original shipping fee and 20% of the value of products as handling and restocking charges. We can re-ship orders that are returned to us as undeliverable or unclaimed. In this case, customers are responsible for the re-shipping fee. The re-shipping fee is based on the original shipping method used for your purchase.