Once your order is processed and shipped out by our warehouse, you’ll receive a shipping confirmation email. Please expect this email to arrive in 2-5 days after your order is placed. Sometimes this email can end up in the SPAM inbox by accident, so please monitor your spam folder during this time.
Articles in this section
- How do I know when the order is shipped out?
- When do I receive tracking information?
- Does your fees include VAT, customs or duties fees?
- My tracking link doesn’t work
- What happens if my order is lost during shipping?
- What if my order was returned as undeliverable or unclaimed?
- My tracking number says my package arrived, but I didn't receive it
- What happens if I receive a damaged or defective item?
- If it’s a gift, can I add gift wrap or a personal message to my order?
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