Once your order is shipped out from our warehouse, it is out of our control. For questions and concerns regarding the shipping of your item, please contact the carrier directly. ICOSA Brewhouse will not be responsible for any items lost during shipping, but email us and we will make it right.
Articles in this section
- How do I know when the order is shipped out?
- When do I receive tracking information?
- Does your fees include VAT, customs or duties fees?
- My tracking link doesn’t work
- What happens if my order is lost during shipping?
- What if my order was returned as undeliverable or unclaimed?
- My tracking number says my package arrived, but I didn't receive it
- What happens if I receive a damaged or defective item?
- If it’s a gift, can I add gift wrap or a personal message to my order?