FAQ

Orders

• When do I receive the order confirmation email?
• What are the next steps after I place my order?
• Can I change my order details or address information?
• If it’s a gift, can I add gift wrap or a personal message to my order?
• I lost my instructions, can you send me another copy?

Shipping & Tracking

• How do I know when the order is shipped out?
• When do I receive tracking information?
• Does your fees include VAT, customs or duties fees?
• My tracking link doesn’t work
• What happens if my order is lost during shipping?
• What if my order was returned as undeliverable or unclaimed?

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Kickstarter & Indiegogo

• I backed on Kickstarter or Indiegogo. Does my Arctic include a recipe book?
• I haven't received my backer survey.
• Can I change my shipping address?
• Can I get a refund?